Your Privacy Is Our Responsibility

1 Introduction & Scope

k9bet is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes what types of personal information k9bet collects, how it is stored, the purposes for which it is used, and what steps we take to protect your information.

This policy applies to the k9bet website and all services under it. By registering on, accessing, or using any service on our platform, you are agreeing to all the terms of this privacy policy.

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2 What Information We Collect

k9bet collects two types of information — information you provide directly, and information collected automatically.

2.1 Personal Information

Information you provide when creating an account or making contact includes:

• Full name and contact address
• Email address
• Date of birth (for age verification — only users 21+ may open an account)
• Identity document details (national ID — only when identity verification is required)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number — for processing transactions)

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain technical information, such as:

• IP address and device information
• Browser type and version
• Session data and login times
• Browsing activity on the site and game history
• Information obtained from cookies and similar tracking technologies

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3 Purpose of Using Your Information

k9bet uses your information for the following legitimate purposes:

• Account management: To create, maintain, and secure your account.
• Identity verification: To ensure responsible gaming and prevent access by minors.
• Financial transactions: To process deposit and withdrawal requests.
• Customer support: To provide assistance via live chat or email.
• Platform improvement: To improve service quality and resolve technical issues.
• Fraud prevention: To detect suspicious activity and maintain platform security.
• Legal compliance: To comply with applicable laws and regulations.

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4 Data Storage & Security

k9bet uses the most advanced technical and organizational measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data transfers between you and our servers secure.

4.1 Technical Security Measures

• 256-bit SSL encryption — all your data transmissions are secured
• Firewall and intrusion detection systems
• Regular security audits
• Access controls — only authorized staff can access your information
• Encrypted database storage

4.2 Data Retention Period

We retain your information for as long as your account remains active and for as long as necessary afterward to meet legal obligations. Financial transaction records are retained for the period required under applicable law.

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5 Sharing Information with Third Parties

k9bet may share your information with third parties only in limited circumstances and solely for the purposes listed below:

5.1 Payment Processors

To complete your transactions, we work with bKash, Nagad, Rocket, Upay, and bank transfer services. Only the information necessary to process transactions is shared with these providers.

5.2 Technology Partners

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and others use certain technical information to keep their game services running. They all adhere to strict privacy standards.

5.3 Legal Obligations

If providing information is required by a court order, government directive, or legal process, k9bet will fulfill that obligation.

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6 Cookie Policy

k9bet uses cookies to improve your experience on the website. Cookies are small digital files stored on your device that help enhance the functionality of the site.

6.1 Types of Cookies

• Essential cookies: Required to operate the basic functions of the site — login sessions, security.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Monitor site usage and help improve service quality.

You can control or disable cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some features of the site to not work properly.

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7 Your Rights

As a user of the k9bet platform, you have the following rights over your own information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to correct inaccurate or incomplete information about you.
• Right to erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to object to processing: The right to object to certain types of processing of your information.
• Right to data portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights, contact us directly. We will respond to your request as quickly as possible.

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8 Protection of Minors

k9bet strictly enforces a 21+ age policy. This platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification is mandatory when creating an account. If we find that a minor has created an account, that account will be immediately closed and the related information will be deleted.

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9 Response to Security Breaches

While we maintain the highest security standards, in the event of any potential data breach, k9bet will act swiftly and responsibly:

• An investigation will be launched as quickly as possible after the incident is identified.
• Affected users will be notified in a timely manner.
• Immediate protective measures will be taken to minimize damage.
• Necessary changes will be made to prevent such incidents in the future.

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10 Policy Changes

k9bet reserves the right to update this privacy policy as needed. If any significant changes are made, we will post a clear notice on the website and the "Last Updated" date at the top of the policy will be changed.

It is your responsibility to review this page regularly. Continued use of the platform after any changes will be considered your agreement to the updated policy.

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11 Contact Us

If you have any questions, concerns, or requests regarding your data in relation to this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available on the site 24/7 (Bengali & English)

Our support team is ready to serve you 7 days a week, 24 hours a day. We take all privacy-related requests from you seriously.